We are constantly evaluating and implementing ways to improve patient safety.
Please speak up when you have questions or concerns.
Pinnacle Care aims to utilize the best resources within the community to create an optimal living environment for people facing physical and mental health challenges. We want people to thrive in their own homes as independently as possible and prevent the need for hospitalization and long-term care. We will achieve this through our wholesome, multi-disciplinary approach which takes into account the complex combination of factors that cumulatively play a role in affecting peoples’ well-being and overall health status.
As a family-oriented team, Pinnacle Care takes into consideration that each of our clients are truly special in the sense that they are somebody’s son or daughter, father or mother, uncle or aunt, grandfather or grandmother, wife or husband, and so forth. We feel that each person makes a valuable contribution to our society through the different social roles they assume in their lifetime and should be treated with the respect and understanding they deserve. As such, we will go beyond the clinical aspects of our job and make an effort to truly get to know and understand our clients, their histories, and their passions in order to be able to motivate them to continue setting goals and achieving them, regardless of their conditions.
Pinnacle Care takes into account that there are many forces at play which affect an individual’s health status and quality of life. Aside from personal factors, which people have relative control over, there are socio-economic influences and class differences that makes each individual unique in the opportunities and challenges they are faced with throughout their life course. With this in mind, our team aims to give each client an individualized approach by listening carefully to their expressed needs, offering a plethora of choices when it comes to the types of care they are receiving, and providing additional information about other available resources that may benefit them.
Pinnacle Care takes into consideration that effective communication is a very important aspect of an individuals’ circle-of-care. Not only is it important to provide ongoing reassurance to immediate family and decision-makers, but also to create a platform for sharing critical information about our clients with other health professionals and caregivers involved in our clients’ lives. In order to achieve this open communication with our clients, their loved ones, and other health professionals and/or caregivers, Pinnacle Care managerial staff is available 24/7 and will gladly respond to any questions or concerns you may have via phone, text, and/or email. We want you and your loved ones to feel comfortable and reassured that whoever is in our care is in “good hands” and that they are content with our service delivery. To provide this “peace of mind,” we conduct monthly evaluations with our clients to determine if they are progressing towards their goals and to encourage them to provide us with feedback about our services.
We are family-oriented individuals who are passionate about offering genuine care, ongoing support, and insightful guidance to individuals and families seeking quality home-care services. Our commitment to excellence pushes us to go beyond the clinical aspects of caregiving in order to build nurturing relationships that people need and deserve.
This clip provides a look inside Pinnacle Care and its founding principles. Our jobs are the most gratifying in the world and we are so lucky to have the opportunity to contribute in the most meaningful ways possible. Your support is so valuable in helping us grow and continue making positive changes in as many lives as possible.
5 Star Rating on Google My Business
87.8% of clients agree that Pinnacle Care services are accessible and affordable
100% of clients agree that Pinnacle Care staff are punctual and reliable
90% of clients agree that Pinnacle Care maintains effective communication with their clients and family members
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Last winter I became overwhelmed trying to care for my mother. I am an only child trying to manage the care for my mother who is in and out of the hospital. I was informed that she could no longer live alone in her retirement living community. An old friend said he had the right person for me, someone who could help me “put my life back together. Someone who would care.” Pinnacle management called and in a thoughtful, calm way stepped in. They got to know my mother as a person and provided an anchor. They put a supportive team together and gave me feedback. While I waited for long-term care I felt I had an extended family. These are the people you want with your beloved family members. They provide skills, compassion, and dignity to the person they care for and they included me. I was better informed about memory loss after my experience with them.
Shelma was a pleasure to work with. She was extremely positive and had a great sense of humor and took initiative to complete tasks. So far, I have nothing but positive things to say about your service. Thank you so much for covering me in my times of need. So far, you’ve exceeded beyond my every expectation.
This Company has very high Integrity. They have accommodated the client to the fullest, even though it had been challenging in the beginning getting things understood by family, Cheri, and the care coordinator.They spent ample time in two interviews and a meet and greet, both over two hours long. I would definitely hire this company again for any other client I may have. 5 stars is not enough for them.
We cannot say enough good things about Pinnacle Care Health Services. They are an excellent small organization that clearly cares about doing the ‘right thing’. They were extremely flexible and listened carefully to find the ‘right’ support that we required. They absolutely lived up to all promises and our PSW was timely, compassionate and reliable. Reliability and consistency is key and Pinnacle Care delivered on this 100%. Should we ever require care services in the future, we would reach out to Pinnacle Care once again. In a time of need, we truly appreciated their professionalism and support.
Dainna is the most caring person I have ever met. Although our experience with Pinnacle Care was short, due to my mom being ill and passing away, the time they spent with her was incredible. We went through various caregivers. I had never seen my mom happier than the day Dainna came. She’s a very caring and loving person, ideal for seniors. Even with my mom being ill and being admitted to the hospital, they were there for us and extremely reliable. Would highly recommend them. 10 stars!
Dainna has worked with me for the last 2 years and I highly recommend her. Not only has she worked with me to solve difficult issues, her initiative and foresight have helped identify potential future issues and prevent them before they occur. She has always treated me with a combination of kindness and professionalism to help me achieve my goals. Dainna prides herself on her reliability and work ethic and has never failed to live up to her commitments. I am truly thankful for the positive contribution she has made to my life and would not hesitate to recommend her to my friends and family.
Pinnacle Care is passionate about providing the best care to their clients. I rely heavily on their home healthcare service on a regular basis to live my daily life. I find them to be exceptionally reliable, highly experienced, sincere about their work and very understanding about my circumstances. I have received home care service from many other agencies prior Pinnacle Care, and in my experience, Pinnacle Care provides the best care.
Please speak up when you have questions or concerns.